Privacy Notice

General Information

This Website is property of INOVA+ – INNOVATION SERVICES, S.A. (“INOVA+”), with head office at Rua Dr. Afonso Cordeiro, n. º 567, in Matosinhos and Leça da Palmeira, 4450-309 Matosinhos, registered in the Porto Commercial Registry under the single registration and taxpayer number 504041266.

This document describes the conditions under which INOVA+ processes the personal data of the users of the Website, hereinafter referred to as (“Users”). The use of the Website is subject to the prior acceptance of this Privacy Policy. INOVA+ respects the Users right to privacy and declares to comply with the applicable legal and regulatory provisions on privacy and protection of personal data, adopting the appropriate measures to ensure the privacy and confidentiality of personal data transmitted by the Users. We recommend that you read this Privacy Policy carefully. To clarify the processing of data, as well as its purpose and the rights that data subjects have, we recommend that you read this Privacy Policy periodically. For clarification of doubts, Users have at their disposal the following e-mail address:

Responsible for processing your personal data

INOVA+ -INNOVATION SERVICES, SA (INOVA+) is responsible for processing personal data of its clients (or potential clients), partners, suppliers, subscribers and visitors who subscribe to our newsletter or submit a request for contact or project evaluation, as well as all visitors who submit an application to our job openings, following for this purpose the terms of the data protection legislation in force in the European Union (the General Data Protection Regulation – GDPR).

INOVA+ can be contacted at Rua Dr. Afonso Cordeiro n. º 567, in Matosinhos and Leça da Palmeira, 4450-309 Matosinhos, telephone: 229397130 and through the following e-mail address:

How Personal Data are collected (online submission process)

Personal data will be collected and processed in the following situations:

  • If you proceed to fill in the request of interest to receive the INOVA+ newsletter.
  • If you fill in the contact request form.
  • If you apply for one of our job’s vacancies.
  • Other forms and data collection formats.

INOVA+ ensures that the personal data to which you will have access are: (i) object of lawful, fair, and transparent treatment; (ii) used only for the purposes for which they are collected and (iii) treated in a way that ensures their security, including protection against unauthorised or illicit treatment and against their accidental loss, destruction, or damage, adopting the appropriate technical or organisational measures.

Collected Personal Data

In this Privacy Policy, the term “Personal Data” means the set of information that relates to you and that allows us to identify you, directly or indirectly.

Personal data collected may include your name, e-mail address, telephone and/or mobile telephone number and CV.

Purposes and legal grounds for processing:

INOVA+ will process your personal data for the following purposes:

The processing of your data is necessary for the performance of the contract to be signed between you and INOVA+, or to take steps at your request prior to entering a contract. If you do not provide your data, we will not be able to provide you with the requested or contracted services.

Your data will be kept for this purpose for the duration of the contracts plus 10 years after termination. The data of potential customers will be kept for 2 years.

The personal data of clients may be processed by INOVA+ for the purpose of litigation management. The legal basis is the existence of a legitimate interest on the part of INOVA+ and the data will be kept for the period necessary to exercise the respective rights.

INOVA+ may process your data to send you information about our products and services. This data processing will only be carried out with your consent. If you consent, you will receive marketing communications via e-mail. Failure to provide your personal data (name and e-mail address) prevents INOVA+ from sending you commercial communications.

You may withdraw consent to this data processing at any time.

Your data will be kept for this purpose until the holder exercises their right to withdraw consent.

The processing of your data is necessary for the performance of the contract to be signed between you and INOVA+, or to take steps at your request prior to entering a contract. If you do not provide your data, we will not be able to fulfil the contractual obligations assumed.

Your data will be kept for this purpose for the duration of the contracts plus 10 years after termination. The data of potential customers will be kept for 2 years.

The personal data of suppliers may be processed by INOVA+ for the purpose of litigation management. The legal basis is the existence of a legitimate interest on the part of INOVA+ and the data will be kept for the period necessary to exercise the respective rights.

The data of INOVA+ suppliers, in particular employees, may be communicated to INOVA+ clients to comply with legal or contractual obligations.

You can send us, through the email address or suggestions or complaints regarding the services provided by INOVA+. Your personal data will be processed based on the legitimate interests of INOVA+ and on your consent. INOVA+ collects your data to analyse and resolve the situation underlying your suggestion or complaint.

Your data will be kept for this purpose for as long as necessary to resolve your issue.

The legal grounds for processing the data are based on the legitimate interest of INOVA+ in defending these rights in possible legal proceedings.

INOVA+ uses customers Personal Data when they interact with third-party social media tools, such as “Like” or “Share” functions to serve users with advertisements and interact with them through third-party social media. You can learn more about how these tools work, what customer profile data INOVA+ obtains and opt-out consent by reviewing the privacy policies of the relevant social networks.

The INOVA+ website may contain hyperlinks to other websites and incorporate services from other entities, (i.e., YouTube, LinkedIn) which may also use cookies. INOVA+ has no influence on how your data is handled on these websites or the assurance of their legal compliance regarding the protection of personal data. The management of cookies and information collected by these entities is not done by INOVA+. Check with them all the specifications regarding data protection and how they collect personal data. INOVA+ does not assume any responsibility for the treatment of personal data by these third parties.

The legal basis for the data treatment is based on the legitimate interest of INOVA+ and the Users’ Consent in order to find out what services and products INOVA+ offers that may interest its visitors.

Time limits for storing personal data

The personal data collected and processed shall be stored, considering their purpose, in compliance with the applicable legal time limits.

In cases where no legal term is applicable regarding the conservation and storage of personal data, such data shall only be stored and kept for the appropriate period and to the extent necessary given the purposes for which they were collected, unless, at any time, the holder of the personal data, within the legal limits, exercises his/her rights of opposition or erasure, or withdraws his/her consent.

Once the maximum retention period is reached, the personal data will be irreversibly anonymised (anonymised data may be retained) or securely destroyed.

For marketing and contact purposes, your personal data will be stored as from the collection of your consent and if, within this period, you have not withdrawn it.

With whom we may share your personal information

Your personal data may be disclosed:

  • To third party service providers of INOVA+. If you are our client, partner, subscriber, visitor or supplier, your personal data may be processed by companies subcontracted by INOVA+, namely for website hosting, email, consultancy services and other entities that provide services to INOVA+. These companies are only provided with the personal data necessary for the provision of the service in question.

The personal data may also be accessed by auditors external to INOVA+, namely by funding authorities for reporting and auditing purposes, with the guarantee that they will be kept confidential and will not be used for purposes other than their purpose.

INOVA+ ensures that such service providers offer sufficient guarantees of implementation of adequate technical and organizational measures, so that the processing will meet the requirements of the RGPD and other applicable legislation, as well as ensure the defence of the rights of the holders of personal data.

Your data will be processed inside of the European Union.

Users’ rights over their personal data

Users, as holders of personal data, are entitled to the rights set out in the General Data Protection Regulation (GDPR), namely:

  • Access to the information we hold about you.
  • The rectification of information if it is inaccurate or incomplete.
  • The erasure or limitation to the processing of your personal data.
  • The opposition to the processing of your personal data.
  • If the processing depends on your consent or agreement and it is carried out by automated means, you have the right to the sending of the personal data previously provided, in a structured, commonly used form and in a computer-readable format.

Your requests will be handled with special care so that we can ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that personal data is only shared with the data subject.

You should be aware that in certain cases (e.g., due to legal requirements) your request may not be granted immediately.

In any case, you will be informed of the measures taken to do so within one month of the request being made.

The holder of personal data has the right to obtain confirmation from INOVA+ that data concerning him/her are or are not being processed and, where appropriate, to access his/her personal data and to access the information provided for by law.

The holder of the personal data has the right to obtain from INOVA+, without undue delay, the rectification of his/her inaccurate personal data.

The holder of the personal data has the right to obtain from INOVA+ the erasure of his/her data, without undue delay, and INOVA+ has the obligation to erase the personal data, without undue delay, when one of the following grounds applies, in particular:

a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.

b) the data subject has withdrawn his/her consent to the processing of the data (in cases where the processing is based on consent) and there is no other ground for the said processing.

c) the data subject opposes the processing and there are no overriding legitimate interests justifying the processing.

The data subject has the right to obtain from INOVA+ the limitation of the restriction, if one of the following situations applies, in particular:

a) to contest the accuracy of the personal data, for a period enabling INOVA+ to verify their accuracy.

b) The data processing is unlawful, and the data subject opposes to the erasure of the personal data and requests, in return, the restriction of its use.

c) INOVA+ no longer needs the personal data for the purpose of processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.

d) has opposed the processing, until it is established that the legitimate reasons of the controller prevail over those of the data subject.

If the processing is dependent on the data subject’s consent and this consent has been provided by automated means, the data subject shall have the right to receive the personal data concerning him/her that he/she has provided to INOVA+ in a structured, commonly used and machine-readable format.

In cases where the data processing is carried out for the purposes of the legitimate interests pursued by INOVA+ or the data processing is carried out for direct marketing purposes.

The rights can be exercised at reasonable intervals and without excessive delay or cost, by means of a written request addressed to INOVA+ -INNOVATION SERVICES, S.A., to the address Rua Dr. Afonso Cordeiro n.º 567, in Matosinhos and Leça da Palmeira, 4450-309 Matosinhos, telephone: 229397130 and through the following email address:

The exercise of these rights is excepted when your personal data is used to safeguard the public interest, namely in cases of detection and prevention of crimes, or when they are subject to professional secrecy.

Whenever the processing of personal data depends on the consent of the data subject, he or she may withdraw it at any time, without this affecting the lawfulness of the processing carried out based on the consent previously given.

When the basis of the lawfulness of the processing is based on consent, after total withdrawal of the declarations of consent you will no longer be contacted and will no longer receive communications for the purposes described in this Privacy Policy.

To withdraw the declarations of consent submitted to INOVA+: click here to unsubscribe.

Users may also lodge a complaint with the Supervisory Authorities (in Portugal – Comissão Nacional de Proteção de Dados – CNPD) if they believe that their rights over their personal data have been compromised.

Security Measures adopted for the protection of personal data

INOVA+ uses a variety of security measures, including authentication tools, encryption, and digital certificates to help protect and maintain the security, integrity and availability of your personal data.

Although data transmission over the internet or website cannot guarantee full security against intrusion, INOVA+ and its service providers and business partners employ their best efforts to implement and maintain physical, electronic, and procedural security measures designed to protect Users’ personal data in compliance with applicable data protection requirements. Among others, INOVA+ implements the following:

  • Protection of information technology systems through firewalls, with a view to preventing unauthorised access to their personal data.
  • Permanent monitoring of access to information technology systems with a view to preventing, detecting, and avoiding the improper use of your personal data.
  • Our servers are in the European Economic Area.

Transfer of personal data to third countries

The activity conducted by INOVA+ may involve the transfer of your personal data to third countries – located outside the European Union or that do not belong to the European Economic Area – even if this occurs occasionally and always in the relationship established with other services used by INOVA+.

In such situations all necessary and appropriate measures will be adopted to ensure the protection of your personal data.

One of these situations occurs in the context of INOVA+ presence in social networks, having limited influence on the data processing performed by the operators of these networks (for example, member management and general information management). In situations where we do not have influence, we try to ensure, as far as possible, that the operators of the social networks act in accordance with the privacy and data protection requirements required by the GDPR. However, in many cases, we have no influence over this data processing carried out by the operators and have no clear knowledge of what data is being processed on certain occasions.

Social media operators manage the entire IT infrastructure of the service, applying their own privacy and data protection rules and, in addition, maintain their own relationships with users (insofar as they are registered users of the social network). Moreover, the operators are fully responsible for all issues related to user profile data to which INOVA+ does not have access.

For more information about the data processing that is carried out by the operator of the social networks, please consult their respective Privacy Policies:

Responsibility for use of the Website

INOVA+ cannot be held responsible for any damages or losses suffered by Users resulting from the correct or incorrect use of the Website, as well as arising from access by third parties to the Users’ computer and computer system, viruses, etc.

Use of cookies and similar technology

To provide a better service to the user, we use cookies, i.e., small text files that are placed on the hard disk by a web page server. This technology is used by INOVA+ mainly to:

  • Allow us to know who our visitors are and thus provide a better, safer and more personalised service.
  • To know the performance of our sites, to perspective its update and its improvement, meeting the expectations of our clients. Each visitor is assigned an individual cookie, thus guaranteeing data privacy and security. The presentation of statistical data is made in an aggregate form, not allowing the identification of the visitor individually.

For this purpose, please consult our Cookies Policy.

Changes to the Privacy Policy

This Privacy Policy may be updated or changed at any time and without prior notice.